How quickly does ETaxFlow respond to support requests?

We aim to respond to all support requests within 4 business hours during UAE business days (Sunday–Thursday, 9am–6pm GST). For urgent compliance issues, WhatsApp is the fastest channel. All plans include email support; Growth and Enterprise plans include priority support.

Can I get help migrating from another accounting system?

Yes. ETaxFlow supports data import from your existing accounting software or Excel. Our onboarding team can help you migrate your chart of accounts, opening balances, customer and supplier records. Contact us to arrange an assisted migration session — typically completed within 1–2 hours for most businesses.

Does ETaxFlow offer a free trial before committing?

Yes — all plans include a 3-day free trial, You can explore the full feature set, import data, and run test VAT returns before committing. Get started at the signup page, or contact us if you'd prefer a guided demo first.

Is ETaxFlow suitable for accountants managing multiple clients?

Yes. ETaxFlow includes a multi-entity dashboard for accountants and bookkeepers managing multiple UAE clients. Each client's data is isolated, with role-based access control. Contact us about our accountant partner programme for discounted seat pricing and co-branding options.

Where is ETaxFlow based and is my data stored in the UAE?

ETaxFlow is a UAE-based company. Customer data is stored on cloud infrastructure with UAE data residency. We comply with UAE data protection requirements. All communication between your browser and ETaxFlow servers is encrypted via TLS.

Contact ETaxFlow | UAE VAT & Corporate Tax Software

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UAE Office

Dubai, United Arab Emirates

+971 54 383 9897

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[email protected]

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UK Office — Scotland

49 Whins Road, Stirling

49 Whins Road, FK7 0HD, Stirling, Scotland, United Kingdom

+44 7898 812 372

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Frequently Asked Questions

Quick answers before you reach out.

How we can help

Connect with Our UAE Financial Automation Experts

Have questions about setting up your chart of accounts, configuring your Free Zone income tracks, or moving away from legacy software? Our specialist product support team is here to help you every step of the way.

Product Demonstrations

Schedule a personalized tour focused on your specific business requirements — QFZP setup, VAT filing, payroll, or multi-entity accounting. Demos run via WhatsApp, Zoom, or in person in Dubai.

Data Migration Support

Moving from your existing accounting software or Excel? Our team handles the data import and chart of accounts mapping. Most migrations complete within one business day.

Technical Integrations

Need to connect ETaxFlow to your CRM, ERP, or e-commerce platform? Our API and webhook support team handles custom integrations for enterprise clients.

Compliance Queries

Unsure about VAT registration, CT filing deadlines, or QFZP eligibility? Our UAE tax compliance team answers regulatory questions as part of your subscription.

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